WARRANTY POLICY

Effective date: 24 August 2026

Product Warranties

Warranty coverage differs by brand and product.

Where a manufacturer or supplier warranty applies, the product page should identify:

  • Warranty provider
  • Warranty period
  • Covered defects
  • Required documents
  • Available remedy
  • Important exclusions

Typical Manufacturing Defects

Depending on the product and warranty, covered defects may include faults in materials, stitching, zips, wheels, handles or manufacturing assembly that were not caused by use or external damage.

Typical Exclusions

A warranty may not cover:

  • Normal wear and tear
  • Scratches and cosmetic wear
  • Overloading
  • Accidental damage
  • Airline or carrier damage
  • Water damage where the product is not sold as waterproof
  • Neglect
  • Misuse
  • Unauthorized repairs
  • Failure to follow care instructions
  • Damage caused by unsuitable cleaning products

These exclusions do not remove rights that cannot lawfully be excluded.

Airline or Transit Damage

Damage caused while luggage is in the custody of an airline, bus operator, courier or other carrier should also be reported immediately to that carrier.

Keep tickets, baggage tags, shipping labels and photographs.

Remedy

Depending on the circumstances, inspection and applicable rights, an approved claim may result in:

  • Repair
  • Replacement
  • Refund
  • Another appropriate remedy

Warranty Claims

To submit a claim, email info@giobags.co.za and provide:

  • Full name
  • Order number or proof of purchase
  • Product name
  • Date the issue was noticed
  • Description of the issue
  • Clear photographs or video

The product may need to be inspected before a remedy is approved.

Contact

Email: info@giobags.co.za
Telephone: 016 421 1458