Shipping

Effective date: 02 December 2014
Last updated: 24 August 2026

This Shipping and Delivery Policy applies to purchases made from https://giobags.co.za/.

1. Seller Information

The online store is operated by:

Trading name: Giobags
Responsible legal entity: GIOBAGS (PTY) LTD
Company registration number: 2020/494547/07
Address: Shop 1A, Vereeniging Plaza, corner of Voortrekker Road and Livingstone Avenue, Vereeniging, South Africa
Email: info@giobags.co.za
Telephone: 016 421 1458

2. Delivery Area

Giobags delivers to eligible addresses within South Africa.

Delivery to remote, restricted or difficult-to-access locations may require additional time or a revised quotation. Any additional mandatory charge will be communicated before the order is accepted or dispatched.

3. Delivery Charges

Free standard delivery applies to qualifying orders of R1,700 or more.

Orders below R1,700 are charged a standard delivery fee of R89, unless a different amount is clearly displayed before checkout.

The delivery charge shown in the cart and checkout is the charge applicable to the order.

4. Delivery Estimates

Where an item is in stock:

  • Major centres: normally 2–3 business days after dispatch
  • Outlying areas: normally 3–5 business days after dispatch

These periods are estimates and not guaranteed delivery dates.

If an item is not immediately available, we will contact the customer before proceeding where the delay materially affects the original estimate.

5. Order Processing

Orders are processed after payment has been authorized or confirmed.

Orders placed outside business hours, on weekends or on public holidays may begin processing on the next business day.

6. Stock Availability

We take reasonable steps to keep stock information current. Occasionally, an item may become unavailable after an order is submitted.

Where this occurs, we will contact the customer and offer one of the following:

  • A suitable alternative accepted by the customer
  • A revised dispatch estimate accepted by the customer
  • Cancellation and a refund of the affected item

7. Delivery Information

Customers must provide an accurate delivery address, recipient name and contact number.

Giobags is not responsible for a delay caused by incomplete or incorrect information supplied by the customer. Any additional delivery expense caused by incorrect information will be explained before it is charged.

8. Inspection on Delivery

Customers should inspect the parcel as soon as reasonably possible.

Visible transit damage, missing items or an incorrect item should be reported promptly to info@giobags.co.za with the order number and photographs.

9. Failed Delivery

If delivery cannot be completed because no authorized recipient is available or access cannot be obtained, the courier may contact the customer to rearrange delivery.

Any reasonable redelivery cost will be disclosed before being charged.

10. Contact

For delivery assistance:

Email: info@giobags.co.za
Telephone: 016 421 1458
WhatsApp: 0735013431