Shipping

Effective date: 02 December 2014

Last Updated: 22 September 2026

1. SHIPPING & DELIVERY POLICY

We at Giobags are committed to delivering your order accurately and securely. The following terms outline our Shipping Policy.

2. Delivery Area

Giobags delivers to all physical addresses within South Africa. We use reliable third-party courier services to ensure your parcel arrives safely. Please note that we do not deliver to P.O. Boxes.

3. Order Processing Time

  • All orders are processed within 1 to 2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will begin processing on the following business day.
  • You will receive a shipment confirmation email containing a tracking link once your order is dispatched.

4. Shipping Rates & Delivery Timeframes

Free standard delivery applies to qualifying orders of R1,700 or more.

Orders below R1,700 are charged a standard delivery fee of R89

  • Major centres: normally 2–3 business days after dispatch
  • Outlying areas: normally 3–5 business days after dispatch

Note: Delivery timeframes are estimates based on carrier transit times and are not strictly guaranteed.

5. Stock Availability

We monitor our inventory closely. In the rare event that an item becomes unavailable after an order is placed, we will contact you immediately via email or phone to offer:

  • A suitable alternative product.
  • An updated dispatch timeline.
  • A full refund for the unavailable item.

6. Customer Obligations

To ensure successful delivery, customers must provide an accurate physical address, a recipient name, and a valid contact number. Giobags is not liable for delivery delays or failed attempts caused by incorrect or incomplete address information.

7. Damaged or Incorrect Orders

Please inspect your package upon arrival. If your items arrive damaged or incorrect, please report the issue to info@giobags.co.za within 48 hours of delivery. Please include your order number and clear photographs of the transit damage or packaging.

8. Lost Packages

In the event a package misses its delivery due date and after investigation it is established that the item is lost, Giobags will offer a replacement or full refund.

9. Delivery Assistance & Contact

For any queries regarding your shipment, please reach out to our team:

  • Email: info@giobags.co.za
  • Telephone: 016 421 1458
  • WhatsApp: 073 501 3431