TERMS AND CONDITIONS
Effective date: 13 October 2014
Last updated: 24 August 2026
1. Merchant Information
This website is operated under the trading name Giobags.
Registered entity: Giobags (PTY) LTD
Company registration number: 2020/494547/07
Address: Shop 1A, Vereeniging Plaza, corner of Voortrekker Road and Livingstone Avenue, Vereeniging, South Africa
Email: info@giobags.co.za
Telephone: 016 421 1458
2. Acceptance of These Terms
By using the website or placing an order, you agree to these Terms and Conditions, together with the Privacy, Shipping, Returns and Payment policies.
Nothing in these Terms is intended to exclude rights that cannot lawfully be excluded.
3. Eligibility
Customers must be legally capable of entering into a binding transaction or must use the website with the involvement of a parent, guardian or authorised representative.
4. Product Information
We aim to display product descriptions, colours, dimensions, materials, brands, images, availability and prices accurately.
Screen settings, photography and manufacturing variations may cause minor differences in colour or appearance.
Customers should review the full product information and contact us before ordering where a particular size, colour, feature or compatibility requirement is essential.
5. Brands and Trademarks
Giobags is an independent multi-brand retailer.
Brand names and trademarks belong to their respective owners and are used to identify products.
Giobags does not claim to be an authorised dealer or official partner unless this is expressly stated and supported by current documentation.
6. Prices and Currency
Prices are displayed in South African rand.
All prices displayed on the Giobags website are quoted in South African Rand (ZAR) and are inclusive of Value-Added Tax (VAT) at the applicable South African rate.
The product price, delivery charge and other payable amount will be displayed before order confirmation.
We may correct an obvious pricing or technical error before accepting an order. Where payment has already been received for an incorrectly priced item, the customer will be informed and offered the correct price or a refund to the extent permitted by applicable law
7. Sale Prices and Promotions
Sale prices apply only for the displayed period or while qualifying stock remains available.
Promotion conditions, discount-code restrictions, minimum order values and excluded products will be disclosed with the relevant offer.
8. Stock and Availability
Website stock information may change.
An order confirmation or payment receipt does not necessarily mean that the order has been finally accepted where stock, payment verification or fraud checks remain outstanding.
Where an item becomes unavailable after payment, the customer will be offered an approved alternative or a refund.
9. Order Process
An order is submitted when the customer completes checkout.
Giobags may send:
- An order acknowledgement
- Payment confirmation
- Order acceptance or processing confirmation
- Dispatch confirmation
A binding sale is formed at the stage permitted by applicable law and described by the final acceptance communication.
10. Order Verification
Giobags may perform reasonable checks relating to:
- Payment authorization
- Address accuracy
- Fraud risk
- Product availability
- Quantity limits
- Suspected resale or abuse
We may contact the customer for verification. We will not ask for banking passwords, card PINs or one-time passwords.
11. Payment
Available payment methods are explained in the Payment Policy and at checkout.
Payment must be successfully completed or confirmed before dispatch unless Giobags has agreed to another arrangement.
12. Instalment Providers
Where an independent instalment or credit provider is offered, the provider’s eligibility rules, fees, interest, repayment terms and privacy policy may apply.
Giobags is not the lender unless expressly stated.
The customer should review the full cost and provider terms before selecting an instalment option.
13. Delivery
Delivery charges, areas and estimated timing are governed by the Shipping Policy:
https://giobags.co.za/shipping/
Customers are responsible for submitting a complete and accurate delivery address.
14. Returns and Refunds
Returns, refunds, exchanges, incorrect items and defective products are governed by:
https://giobags.co.za/returns-refunds/
15. Product Care and Damage
Customers should follow product-care instructions and use products for their intended purpose.
Damage caused by overloading, misuse, accidents, neglect, unauthorized modification or ordinary wear and tear may not qualify as a manufacturing defect.
16. Manufacturer Warranties
A product may carry a manufacturer or supplier warranty.
The warranty period, remedy and exclusions may differ by brand and product. Product-specific warranty information is published on the product page where available.
17. User Accounts
Customers are responsible for:
- Keeping login details confidential
- Providing accurate account information
- Informing Giobags of suspected unauthorized access
- Not using another person’s account without authority
Giobags may suspend an account used for fraud, unlawful activity, abuse or interference with website security.
18. Reviews and User Content
Customer reviews must be based on genuine experience and must not contain:
- False statements
- Threats
- Hate speech
- Unlawful content
- Personal financial information
- Third-party confidential information
- Spam or unrelated advertising
Giobags may moderate content for authenticity, safety, relevance and legal reasons.
19. Website Use
Users may not:
- Interfere with the website
- Introduce malicious code
- Attempt unauthorized access
- Scrape the website in a way that harms performance
- Copy protected content for commercial use without permission
- Use the website for fraud or unlawful activity
20. Intellectual Property
Unless otherwise stated, Giobags owns or lawfully uses the website design, text, photographs, graphics and branding.
Third-party product trademarks and brand content remain the property of their owners.
21. Third-Party Services
The website may use third-party services for payments, instalments, analytics, maps, delivery, reviews, communication and social media.
Third-party terms and privacy policies may apply to those services.
22. Availability of the Website
We aim to keep the website available but do not guarantee uninterrupted operation.
Maintenance, hosting problems, security incidents or events outside our reasonable control may temporarily affect access.
23. Liability
Giobags will not exclude or restrict liability where doing so is prohibited by applicable law.
Subject to applicable law, Giobags is not responsible for indirect loss caused by misuse of the website, failure to follow care instructions, third-party service outages or events outside its reasonable control.
24. Complaints
Send complaints to:
info@giobags.co.za
Include your name, order number, contact details and a clear description of the issue.
We aim to acknowledge complaints within a 24 hour period and provide a substantive response within a 72 hours.
25. Governing Law
These Terms are governed by the laws applicable in South Africa.
Disputes may be handled through appropriate negotiation, consumer-redress channels, alternative dispute resolution or courts with lawful jurisdiction.
26. Changes
We may update these Terms where our services, policies or applicable requirements change.
The current version and effective date will be published on this page.