PRIVACY POLICY
Effective date: 02 December 2014
Last updated: 24 August 2026
1. Who We Are
This Privacy Policy explains how Giobags collects, uses, stores, shares and protects personal information when customers visit our website, create an account, place an order, contact us or interact with our services.
Trading name: Giobags
Responsible legal entity: GIOBAGS (PTY) LTD
Company registration number: 2020/494547/07
Address: Shop 1A, Vereeniging Plaza, corner of Voortrekker Road and Livingstone Avenue, Vereeniging, South Africa
Email: info@giobags.co.za
Telephone: 016 421 1458
Information Officer/privacy contact: info@giobags.co.za
For the purposes of applicable data-protection law, the responsible party is:
Giobags (PTY) LTD
2. Information We May Collect
Depending on how you use our website, we may collect:
Identity information
- Full name
- Account username
- Company name, where provided
Contact information
- Email address
- Telephone number
- Billing address
- Delivery address
Order information
- Products ordered
- Order number
- Order value
- Delivery instructions
- Return, refund and warranty history
Payment-related information
Payments may be handled by third-party payment providers. Giobags may receive transaction status, payment method, limited card details such as card type or masked digits, and fraud-screening information.
Giobags does not require customers to send payment passwords, card PINs or one-time passwords by email or contact form.
Account information
- Login details
- Saved addresses
- Wishlist information
- Order history
Communications
- Contact-form submissions
- Emails
- Telephone or WhatsApp communications
- Customer-support records
- Reviews and feedback
Technical information
- IP address
- Device and browser type
- Operating system
- Referring page
- Pages viewed
- Date and time of access
- Cookie identifiers
- Website interaction and error data
Marketing information
- Newsletter subscription
- Marketing preferences
- Consent and opt-out records
- Responses to promotions
3. How We Collect Information
We may collect information:
- Directly from you
- Through checkout and account forms
- Through contact forms
- Through cookies and website technology
- From payment providers
- From couriers
- From fraud-prevention providers
- From customer-support interactions
- From publicly available sources where lawful
4. Why We Use Personal Information
We may process personal information to:
- Create and manage accounts
- Process orders
- Confirm payments
- Prevent fraud
- Deliver products
- Provide tracking
- Respond to enquiries
- Handle returns, refunds and warranty claims
- Maintain transaction records
- Improve website performance
- Maintain website security
- Send marketing where permitted
- Comply with legal and regulatory obligations
- Establish, exercise or defend legal claims
We aim to collect only information that is reasonably relevant to the stated purpose.
5. Marketing Communications
We will send electronic marketing only where permitted.
Customers may opt out by:
- Using the unsubscribe link
- Emailing info@giobags.co.za
- Updating available account preferences
Opting out of marketing does not prevent essential order, payment, delivery, security or support messages.
6. Cookies
Our website may use:
Essential cookies
Required for cart, checkout, account login, security and website operation.
Preference cookies
Used to remember customer choices.
Analytics cookies
Used to understand website traffic and performance.
Advertising cookies
Used only where enabled and permitted to measure advertising or provide relevant advertising.
Non-essential cookies should be activated according to the consent choices shown by the website where required.
Customers may adjust browser settings or use the website’s cookie-preference tool. Blocking essential cookies may prevent parts of the website from functioning.
7. Sharing Information
We may share necessary personal information with service providers such as:
- Payment processors
- Banks
- Instalment or finance providers
- Couriers and delivery providers
- Website hosting providers
- Email and communication providers
- Analytics providers
- Fraud-prevention services
- IT and security providers
- Professional advisers
- Government, regulatory or law-enforcement bodies where required
Service providers should receive only the information reasonably necessary for their function.
Giobags does not sell customer contact information for monetary gain.
8. International Processing
Some technology or service providers may process information outside South Africa.
Where personal information is transferred internationally, Giobags will take reasonable steps to use providers and safeguards appropriate to the circumstances and applicable law.
[IDENTIFY MATERIAL CROSS-BORDER PROVIDERS AFTER REVIEWING THE WEBSITE STACK.]9. Data Retention
We retain personal information only for as long as reasonably necessary for:
- The original purpose of collection
- Order fulfilment
- Customer support
- Tax, accounting and legal requirements
- Fraud prevention
- Dispute resolution
- Security
- Enforcing agreements
Retention periods may differ depending on the type of record.
When information is no longer required or authorized to be retained, it will be deleted, destroyed or de-identified where reasonably practicable.
10. Information Security
Giobags uses reasonable administrative, technical and organizational safeguards designed to protect personal information.
These may include:
- HTTPS encryption
- Access controls
- Password protection
- Software updates
- Security monitoring
- Restricted administrative access
- Payment processing through third-party providers
- Backups
- Staff confidentiality controls
No internet transmission or storage method can be guaranteed to be completely secure.
11. Security Incidents
Where Giobags has reasonable grounds to believe that personal information has been accessed or acquired by an unauthorized person, we will assess the incident and provide notifications where required.
Customers should report suspected account or payment fraud to:
info@giobags.co.za
12. Your Privacy Rights
Subject to applicable law, you may request:
- Confirmation that we hold personal information about you
- Access to relevant personal information
- Correction of inaccurate information
- Deletion or destruction where appropriate
- Restriction or objection to certain processing
- Withdrawal of consent where processing depends on consent
- Opt-out from direct marketing
We may request reasonable identity verification before processing a privacy request.
Send requests to:
info@giobags.co.za
Use the subject:
“Privacy Request”
13. Children’s Information
Our website is intended for persons legally capable of entering into online transactions or for use with the involvement of a parent or legal guardian.
We do not knowingly seek to collect personal information directly from children without appropriate authorization.
A parent or guardian who believes a child has submitted information should contact info@giobags.co.za.
14. Third-Party Links
Our website may link to third-party websites or services.
Giobags does not control the privacy practices of those third parties. Customers should review the relevant third-party policy before providing information.
15. Reviews and Public Content
A review or other content submitted for publication may be visible publicly.
Do not include telephone numbers, email addresses, delivery addresses, financial details or other sensitive information in a public review.
Giobags may moderate reviews for privacy, relevance, abuse or authenticity but should not alter the substance of genuine customer feedback.
16. Changes to This Policy
We may update this Privacy Policy when our services, providers or legal obligations change.
The latest version will be published on this page with an updated date.
17. Contact and Complaints
Privacy contact: Giobags
Email: info@giobags.co.za
Telephone: 016 421 1458
Address: Shop 1A, Vereeniging Plaza, corner of Voortrekker Road and Livingstone Avenue, Vereeniging, South Africa
A person who believes their personal information has been handled unlawfully may also have the right to contact the South African Information Regulator.