Returns and Refunds 

Effective date: 02 October 2019
Last updated: 24 August 2026

Giobags wants customers to receive the correct products in good condition. This policy explains how returns, refunds, exchanges, defective products and warranty claims are handled.

1. Product Availability

We make reasonable efforts to keep website stock information accurate. Occasionally, a product may become unavailable after an order has been placed.

If this happens, we will contact you as soon as reasonably possible.

Where the product can be sourced and supplied within the agreed or legally permitted delivery period, we will advise you accordingly.

If we are unable to supply the product, you may cancel the affected item or order and receive a full refund.

We will not substitute another product without your agreement.

Where goods are unavailable, refunds will be processed within 3 to 5 days

2. Online Change-of-Mind Returns

You may cancel an eligible online purchase without giving a reason and without penalty within 14 days after receiving the goods.

For this type of return:

  • You must notify Giobags within the applicable 14 day period.
  • You are responsible for the direct cost of returning the goods to Giobags.
  • The goods should be returned complete and with all accessories, labels and packaging supplied with them where reasonably possible.
  • You should take reasonable care of the goods while they are in your possession.
  • A full refund will be made within 3 to 5 days after Giobags receives the goods

3. How to Request a Return

Before sending a product back, please contact Giobags so that the return can be logged and return instructions can be provided.

Email: info@giobags.co.za
Telephone: 016 421 1458

Please provide:

  • Your full name
  • Order number
  • Product being returned
  • Reason for the return

4. Courier-Assisted Returns

If you would like Giobags to assist in arranging a courier to collect your return, please contact us. We can arrange collection through one of our courier partners where available.

Where the return is due to a defective product, an incorrect item supplied by Giobags, or another matter for which Giobags is  responsible, Giobags will cover the reasonable courier cost

For change-of-mind returns or other returns where the customer is responsible for return costs, the applicable courier charge will be advised before collection is arranged.

5. Return Address

Unless Giobags provides a different return address in writing, returns should be sent to:

Giobags
Shop 1A, Vereeniging Plaza
Corner of Voortrekker Road and Livingstone Avenue
Vereeniging
1939.

6. Inspection of Returned Products

Where a product is reported as defective or damaged, Giobags may reasonably inspect the product to determine:

  • the nature of the fault;
  • whether a defect exists;
  • the likely cause of the damage;
  • whether the product has been misused, overloaded, altered or damaged accidentally; and
  • whether the issue is a manufacturing defect or ordinary wear and tear.

7. What May Not Constitute a Manufacturing Defect

Depending on the circumstances, the following would not normally constitute a manufacturing defect:

  • Normal wear and tear
  • Scratches or cosmetic wear arising through normal use
  • Accidental damage
  • Airline or carrier damage
  • Overloading
  • Misuse or neglect
  • Unauthorized repairs or alterations
  • Damage caused by unsuitable cleaning products
  • Failure to follow product-care instructions
  • Water damage where a product was not sold as waterproof

Each claim will be considered according to the circumstances

8. Incorrect Product Supplied

If Giobags sends you a product different from the product ordered, please notify us as soon as reasonably possible.

Giobags will arrange or pay the reasonable cost of returning the incorrect product.

You may choose, as applicable, to receive:

  • the correct product, subject to availability or
  • a refund.

9. Damaged in Transit

Please inspect your order as soon as possible after delivery.

If packaging or a product appears to have been damaged during courier delivery, please notify Giobags within 48 hours where reasonably possible and provide photographs of:

  • the outer packaging
  • courier label
  • damaged area
  • complete product  and
  • any damaged packaging or accessories.

The 48-hour notification request assists us in lodging a claim with the courier.

10. Exchanges

Where an exchange has been approved and the replacement product is in stock, Giobags will normally dispatch the replacement within 5 working days after the returned product has been received and the return has been approved.

Courier transit time is additional.

If the requested replacement is unavailable, we will contact you to discuss another product or an applicable refund.

Statutory remedies for defective products remain unaffected by this exchange procedure.

11. Refund Processing

Once a return has been received and approved, Giobags will normally initiate the refund within 5 working days.

Banks and payment providers may take additional time to reflect the refund after Giobags has processed it.

12. Refund Payment Method

Refunds will normally be processed through the same payment method used for the original transaction, where technically possible.

We do not normally issue cash refunds for purchases made using a card, payment gateway or instalment provider.

Where the original payment method cannot technically accept the refund, Giobags will contact the customer to arrange an appropriate alternative.

13. PayJustNow Refunds

Where an order was paid using PayJustNow, Giobags will submit the approved refund through the applicable PayJustNow merchant refund process.

PayJustNow will then adjust the customer’s payment plan in accordance with its terms.

Depending on the refund amount and the outstanding instalments:

  • the refund may first reduce or settle outstanding instalments; and
  • any remaining refundable amount may be dealt with by PayJustNow in accordance with the customer’s PayJustNow account and applicable PayJustNow terms.

Customers must continue to meet any payments due to PayJustNow until PayJustNow has processed and applied the refund to the payment plan.

The timing and final application of a PayJustNow refund after Giobags submits the refund instruction are controlled by PayJustNow.